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FAQ's

Frequently Asked Questions:


Question: How long does it take to ship my order once I've paid for it?

Answer:  Most orders are shipped within 1 business day of receipt, except for custom orders or some of our larger kits, which can take up to 4 business days to process and ship out.



Question:  How can I call about my order status?

Answer: Phone support is not offered for web orders at this time.  Please use our LIVE CHAT or message us through the CRM system from your account for ordering questions.  You will receive a reply within 24 hours.



Question:  What is Expedited Processing?

Answer:  It means that your order will jump to the top of our processing list and be shipped out as quickly as humanly possible.



Question:  If I want to make a bulk purchase of supplies, do you offer any discounts?

Answer:  Yes.  We are currently in the process of implementing our site to handle wholesale purchases that will offer additional savings for bulk quantities.  In the meantime, if there is something you want to purchase in bulk you may contact a representative for a wholesale quote. 



Question:  Sometimes I get an error while trying to check out - what do I do?

Answer:  Usually this problem occurs when a discount code is entered incorrectly, or is out of date.  This problem can usually be easily resolved by emptying your cart completely out and reloading it.  Double-check the code you are using is valid and try entering it again.  If you are still having problems contact us by phone to complete your order. 



Question:  My tracking shows 'notification' but no movement, why is that?

Answer:  The US Postal Service does not always scan packages at each point in the process.  Sometimes customers receive their packages before the system is updated.  Please be patient and know your package has been shipped.