Frequently Asked Questions

General Questions

What types of body piercing kits do you offer?

We specialize in professional-grade body piercing kits that include our industry-exclusive pre-sterilized, pouch-sterilized body jewelry. We also offer Titanium piercing kits for people with sensitive skin or allergies to certain metals. 

Are your products safe for sensitive skin?

Yes! All our jewelry is made from hypoallergenic, body-safe materials, including surgical steel, titanium, and high-quality metals that are safe for sensitive skin.

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards, PayPal, and secure payment methods available at checkout.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information.

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 3-7 business days within the US. 

Do you offer international shipping?

No we do not offer international shipping at this time..

How can I track my order?

Once your order ships, you'll receive a tracking number via email to monitor your package's progress.

Returns & Exchanges

What is your return policy?

We accept returns for defective, unopened and unused items with authorization done within 5 days of receipt. Due to the nature of these products and regulations for postal service shipments, certain items cannot be returned.

Product Care

How do I clean my body jewelry?

Clean your jewelry regularly with warm water and mild soap. For deeper cleaning, use a jewelry cleaning solution designed for your specific metal type.

How should I store my jewelry?

Store jewelry in a clean, dry place, preferably in individual pouches or compartments to prevent scratching.

Contact Us

How can I contact customer service?

You can reach us through our contact form, email, or phone. 

Still have questions? Don't hesitate to contact us - we're here to help!